Help
Specific Commercial Transactions Law
- Seller Designation Pursuant to the Act on Specified Commercial Transactions
- cyberagent, Inc.
- Chief Operations Officer
- Susumu Fujita
- Location of Head Office
- 1-12-1 Dougenzaka, Shibuya-ku, Tokyo 150-0043
- Inquiries
- When making inquiries, please make contact by mail.
We will respond to inquires in the order received;
but, as we are currently receiving many requests, we are taking approximately 5 business days to respond.
Your understanding is requested. Business hours: 9:00 ~ 17:00 (excluding Saturdays, Sundays and public holidays)
- Price of Products
- The price of products is separately noted for each product.
Sales tax is included in the price.
- Fees other than price products
- Fees to access to internets will be needed for the Internet provider you have signed up.
- Time of the Delivery of the Product
- We will immediately deliver the product as soon as you purchased them.
- Time and Method of the Payment of the Price of Products
- Credit Card: Deduction date of each credit card company
- WebMoney: Time of purchase
- PayPal: Deduction date of each credit card company
- Payment to the mobile phone : Charged with the mobile phone charges.Payment date will differ according to the company’s rules of each mobile phone.
- Return/Exchange of Products
- Given the characteristics of the product, we do not accept returns or exchanges.
- Recommended Environment・Terminals
- Please click here for Poupeegirl’s recommended environment.
- Regarding Purchases by Minors
- When the customer is a minor, please make purchases after obtaining the consent of a parent or guardian.
- Others
- Please refer here for help of "Jewels".
http://pupe.ameba.jp/cute/charge/help
