Help
- Contents
- How to register and how to use
- How to use the closet
- What’s Poupeegirl?
- About poupee friends
- How to use the message function
- About the Ribbon
- About the Jewel
- About the Suteki Book.
- About the Topics Cafe
- Rules and regulations
- Guidelines for sending contributions
- Specific Commercial Transactions Law
- Declaration of poupeegirl
- Representations as Required by the Funds Settlement Act
How to register and how to use
- Q.Is Poupeegirl free?
-
A.
Poupeegirl is a freemium game.
Users can enjoy our site for free, but you need to pay money when you buy "Jewels".
How much you pay depends on the jewels.
※Please note that there is a connection fee charged when you play Poupeegirl.
- Q.How can I enjoy Poupeegirl?
-
A.
Poupeegirl is a social community service full of information on fashion.
You can share your own clothes with your friends at Poupeegirl.
You can also have your doll ”Poupee” and enjoy dressing them up and insert them in your own blogs.
- Q.How can I start Poupeegirl
-
A.
Please register from here.
- Q.Can I change my e-mail address which I have already registered?
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A.
Yes. After you have logged-in, you can change it from “Edit Profile” of “MY HOME”.
- Q.Can I register using the same email address after deleting my account?
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A.
You cannot register using the same email address for about 30 days after deleting your account due to the system. Please register using other email address, or register 30 days later.
- Q.Can I change my password which I have already registered?
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A.
Yes. After you have logged-in, you can change it at “Edit Profile” of “MY HOME”.
- Q.I forgot my password
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A.
Please input your e-mail address in the password reissue screen of the login screen,then you will receive a mail with the URL which describes how to register. According to the description of the mail, please reregister your password.
- Q.I can’t login.
-
A.
Please try Step1 and Step2 before logging in.
- [Step 1]
-
- ・Please type your e-mail address and password correctly.
- ・Please make sure that you can use one-byte character.
If you are unable to log in with your new registered e-mail, please go to reset password.
To reissue password click here. - [Step 2]
- If you cannot log into your account after you tried Step 1,
・please clear the Cookie(※) before using Poupeegirl.
※Please make sure that if you clear the Cookie, your ID and password will be deleted which you stored in your PC.
<InternetExplorer>
- Tools > Internet Options > Browsing History > Delete > OK
Restart Internet Explorer
<FireFox>
- Tools > Options... > Privacy > Show Cookies...
- type "pupe" in the Search, select the first cookie and press Shift+End to select all the cookies in the list and click Remove Cookie Restart Firefox
- Q.Please tell me the recommended environment
-
A.
- WindowsXP InternetExplorer7
- WindowsXP Firefox3.0.11 over
- Mac OS X Firefox3.0.11 over
※Also, you will need "Firefox3.0.11 over" to enjoy Poupeegirl. If you need them please download from here.
※Please note that poupeegirl is not IE8(Internet Explorer 8)-compatible now. We will announce at the information blog when we got compatible with IE8. Thank you for your cooperation.
- Q.Can I use Poupeegirl on a mobile telephone?
-
A.
You can use part of the service of poupee girl from your mobile phone from the URL below.
Please note that you might not be able to browse poupeegirl from some of the mobile devices.
poupeegirl mobile
http://m.pupe.jp/
*You can log-in to poupeegirl mobile with the e-mail address and the password you are using at poupeegirl PC.
*Please do not register with a new account to poupeegirl PC and poupeegirl mobile separately.
According to the rules and regulations of poupeegirl, you are not allowed to hold on to several accounts. You are allowed to have one each.
You cannot use the dress up function from the mobile phone.
At poupeegirl mobile, you can use the closet and other part of the function of poupeegirl PC.
*There will be slight differrence in part of the sercvice at poupeegirl PC and poupeegirl mobile.
- Q.The pages are garbled
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A.
Please change the letter encoding into "UTF-8".
- Q.Please tell me about the copyright.
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A.
Please report with concrete information to the "report" in the "MY HOME" which is placed on the lower part of that user.
- Q.I discovered a part that may infringe copyrights.
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A.
Please report with concrete information to the "report" in the "MY HOME" which is placed on the lower part of that user.
- Q.I discovered a part that may violate contribution guideline.
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A.
Please report with concrete information to the "report" in the "MY HOME" which is placed on the lower part of that user.
- Q.How can I resign Poupeegirl?
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A.
Please resign from here
- Q.How can I make a link to my blog on “MY HOME”?
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A.
Please input the URL of your blog in the “URL” box at "Edit Profile" screen of “MY HOME”. Then, a blue bird which is the link to your blog will be displayed at “MY HOME”.
- Q.The indication of the screen collapsed.
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A.
Please access after a while, or push the "update" button of the browser.
- Q.The screen of "MY HOME" and "Dress up" can’t be displayed.
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A.
Using the beta version browser or the full browsers on the mobile telephone are not guaranteed. Also, you will need "Adobe Flash Player" to enjoy Poupeegirl. If you need them please download from here
- Q.What’s the connection with other media.
-
A.
You can sign up and log in with different media’s accounts.
※Please note that you may not be able to log in when there were troubles and specification changes in other connection media.
※As of May 2011, our service is corresponding to " Ameba", "facebook" ,"twitter" and "mixi".
- Q.How can I connect with other media?
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A.
If you have already poupeegirls account, please go to Edit profile and click connect button.
- Q.How can I disconnect from other media?
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A.
After log in your poupeegirl’s account, please click Edit profile.
Then choose the media that you want to disconnect.
- Q.I cannot click the disconnect button.
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A.
To disconnect from other media, you need to change the passwords in advance.
After changing passwords, you can click disconnect button.
- Q.Can I play poupeegirl after delete other media account?
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A.
If you delete the original media account which is connected with poupeegirl, you cannot log in your poupeegirl account as well.
When you delete original media account, we ask you to set passwords at Edit profile.
※If you have already done delete, you need to reissue passwords.
- Q.When I log out Poupeegirl, My account automatically log in again after a few seconds.
-
A.
Please log out both original media’s account and poupeegirl’s account.
- Q.What is "Lesson Notebook"?
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A.
"Lesson Notebook" is a new function. You can learn how to play the game by taking these lessons.
When you finish a lesson, you will receive ribbons.
※Number of the ribbons you receive will depend on the lesson that you take.
※You will receive ribbons everytime you take a new lesson.
※You will receive ribbons only once after each lesson. (You wont receive ribbons after you take a lesson that you took before.)
- Q.How can I open the "Lesson Notebook?"
-
A.
You can open the "Lesson Notebook" when you click the music note icon on the upper right.
Also, you can close it by clicking the music note icon, or clicking the "close" button.
- Q.Nothing appears on the Lesson Notebook. What should I do?
-
A.
If nothing appears on the Lesson Notebook, close your browser and try again. If the error occures again, click the Renew button of your browser, or clear your browsers cache.
To see how to clear your browsers cache, please click the link below.
- Q.I cant complete Lesson I "First Time Logging In" (blue notebook), even though Im already logged in.
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A.
If you cant complete "Lesson Notebook" "First Time Logging In" even though youre logged in, please log out once, and then log in again to solve the problem.
- Q.What shall I do if I still have problems after reading the"Help" page.
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A.
Please check the "Frequently asked questions" or the information/news on the blog if there aren’t ansewers to your question.
It may take time to answer your questions, according to the amount of questions we have.
In order to offer the users better service, we hope for your understanding to check the help page and the information blogs beforehand. Please refer with the form if you still have problems with poupeegirl.
